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As a valued customer of Solomons Outlet.ie we want you to have a pleasant hassle-free shopping experience. However if for any reason you are not completely satisfied with your purchase we offer a 14 day money back guarantee provided the product has not been used and all of the original packaging is undamaged.
If you find that your product is damaged upon receipt you must notify our customer services dept. within 24 hours.
Please be aware that return shipments must be secure and WITH ALL ORIGINAL PACKAGING as failure to do so may result in non-refund.
Shipping costs are non-refundable and return shipping costs on any non-damaged items are the responsibility of the customer.
If upon inspection we accept the responsibility for the flawed/damaged product and it is not due to customer damage we will refund, replace or repair the item at our discretion and will endeavour to do so within 28 days of return date.
Any returns MUST be accompanied by our Return Goods Form which you can download here.
None of the above affects your statutory rights.
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